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Privacy Policy
BitStarz Casino operates under a licence issued by the Government of Curaçao through the Curaçao Gaming Authority, reference number OGL/2024/165/0185.
Information we may collect
The information handled by an online casino can vary depending on how you use the website, which services you access, and what checks are required. We try to collect information that is relevant to those purposes. Information may be provided directly by you, created when you use the website, or received from service providers that help operate the platform.
Account and identification information
When you register or maintain an account, we may handle details such as your name, date of birth, residential or contact information, login details, account preferences and responsible gaming settings. We may also handle information used to confirm that you are the account holder and that you meet applicable age and eligibility requirements.
Verification information
For account verification, security, anti-fraud and compliance checks, we may request documents or other information that confirms your identity, age, address or source of funds where such checks are appropriate. Verification records may include document images, information extracted from those documents, verification results and records of checks carried out on an account.
Payment and transaction information
We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, refunds and other transactions. Payment providers may process payment details on their own systems. We may receive information needed to confirm a transaction, identify the payment method, prevent misuse, reconcile records and provide account support. We do not need to use payment information for purposes unrelated to operating or protecting the service.
Technical, device and usage information
When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location based on technical information, pages viewed, access times, referring pages and information about how features are used. We may also record security events, failed login attempts and similar activity to help protect accounts and the platform.
Communications and support information
If you contact support or otherwise communicate with us, we may keep the content of your messages, account details used to identify you, records of requests and the steps taken to resolve them. Keeping these records helps us answer questions consistently, investigate problems and improve support.
How and why information is used
Personal information may be used for the following general purposes. The precise use depends on the type of information and the circumstances in which it was collected.
- To create, maintain and administer your player account.
- To provide casino services, process account activity and display relevant account information.
- To verify identity, age and account ownership, and to complete security or anti-fraud checks.
- To process or support deposits, withdrawals, payments, refunds and transaction enquiries.
- To meet legal, regulatory, compliance, record-keeping and responsible gambling obligations that apply to the service.
- To detect, prevent and investigate fraud, money laundering, account misuse, collusion, unauthorised access and other prohibited activity.
- To provide customer support, respond to requests and communicate about your account or important service matters.
- To maintain website security, troubleshoot errors, monitor performance and improve usability.
- To understand general usage trends and develop or improve website features.
- To send marketing communications where permitted and where you have provided the required permission or otherwise have a valid choice to receive them.
We may combine information from different parts of the service where this is reasonably necessary for account administration, security, verification, support or compliance. We do not intend to use personal information in ways that are unrelated to the purposes explained in this policy without providing appropriate information or obtaining permission where required.
Service providers and information sharing
To operate an online casino, information may need to be shared with or accessed by carefully selected service providers. These may include identity and verification providers, payment processors, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. Such providers should only handle information for relevant services or instructions and should apply suitable security measures.
Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected unlawful or prohibited activity; to enforce applicable terms; or to comply with a lawful request or obligation. If the website or its services are reorganised, transferred or combined with another operation, relevant information may be transferred as part of that process, subject to appropriate protections.
International handling
Some service providers or technical systems may be located outside Australia. This means information may be stored or accessed in another country. Where information is handled internationally, reasonable steps should be taken to use suitable providers and protect the information in accordance with applicable privacy requirements.
Cookies, storage and security
Cookies and similar technologies
The website may use cookies and similar technologies. These are small files or identifiers that can help remember login or preference information, support essential website functions, improve security, understand website usage and, where applicable, assist with relevant communications or advertising. Some cookies may be placed by service providers that support website functionality.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some preferences may not be remembered. Browser controls may differ between devices and browsers, so you should review the settings available on the device you use.
Security measures
We use reasonable technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, encryption where appropriate, secure service providers and staff or contractor procedures. No website, transmission method or storage system can be guaranteed to be completely secure. You should keep your password and account access details confidential and notify support promptly if you suspect unauthorised activity.
Storage and retention
Information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is needed for legal, compliance, dispute-resolution, security or legitimate business requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Your choices and privacy rights
Depending on your circumstances and applicable privacy requirements, you may have rights concerning personal information held about you. These may include asking for access to information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information, and withdrawing consent to marketing communications. Some requests may be limited where information must be retained for legal, security, fraud-prevention, transaction or other legitimate purposes.
How to make a request
To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@bitstarz-casino.fun. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to take reasonable steps to verify your identity before completing a request. This helps protect account information from unauthorised disclosure.
You can usually stop promotional emails by using the unsubscribe option included in the message. Withdrawing marketing consent will not necessarily stop essential service communications, such as messages about account security, transactions, verification, responsible gaming or changes to important terms.
Children and account access
The website is intended for eligible adults and must not be used by anyone who is not permitted to access gambling services. Do not provide another person’s information unless you are authorised to do so. If you believe information has been submitted by an ineligible person or has been used without permission, contact support@bitstarz-casino.fun so the matter can be reviewed.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be published on the website with its revised wording. You should check this page periodically so you remain aware of how information may be handled. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any rights or notices required by law.