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Responsible Gaming
BitStarz Casino operates under a licence issued by the Government of Curaçao through the Curaçao Gaming Authority, reference number OGL/2024/165/0185.
Gamble for entertainment
Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, personal strategies or the outcome of earlier games. Games of chance are not a reliable source of income and should never be treated as an investment, a way to pay bills or a solution to debt. Only gamble with money you can afford to lose after essential living costs and other financial commitments have been covered.
Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment. When the limit is reached, stop playing rather than adding more funds. It can also help to decide in advance how often you will play and how long each session will last. Taking regular breaks can make it easier to stay aware of your behaviour and prevent gambling from becoming an automatic habit.
- Set a spending limit before starting a session.
- Set a time limit and take regular breaks.
- Keep gambling separate from money needed for rent, bills, food, education and other essentials.
- Never chase losses by increasing stakes or continuing to play after reaching your limit.
- Do not borrow money, use credit intended for essentials or sell possessions to gamble.
- Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or affected by medication.
- Remember that past results do not predict future results.
- Keep your account details private and do not allow other people to gamble through your account.
Gambling should not interfere with your relationships, work, study, health or other interests. Maintaining a balanced routine, spending time away from gambling and discussing your plans with someone you trust can help you keep your activity in perspective.
Recognising possible warning signs
Problem gambling can develop gradually, and people do not always notice changes in their behaviour straight away. A single sign does not necessarily mean that someone has a gambling problem. However, repeated or increasing concerns are a reason to pause, review your activity and consider obtaining independent support.
- Spending more time or money gambling than you planned.
- Trying to win back money that has already been lost.
- Feeling restless, irritable or anxious when attempting to stop.
- Thinking about gambling frequently during work, study or family time.
- Hiding gambling activity, losses or account transactions from people close to you.
- Borrowing money or using funds intended for important expenses.
- Neglecting sleep, health, responsibilities, relationships or hobbies.
- Gambling to escape stress, sadness, loneliness or other difficult feelings.
- Making repeated promises to stop or cut back without being able to do so.
- Feeling guilt, shame or distress after gambling, then returning to play.
If any of these signs feel familiar, consider stopping gambling and speaking with a qualified support service. You do not need to wait for a crisis or for significant financial harm before asking for help. Support is confidential in many cases and is available for people who gamble as well as for family members, friends and other affected people.
If gambling is causing immediate financial, emotional or personal danger, stop using gambling services and seek urgent help through appropriate emergency or crisis services in your area. If you feel at risk of harming yourself or someone else, contact emergency support without delay.
Tools to help you stay in control
Account controls can help you manage your gambling before it becomes difficult to do so. Depending on the features available to your account and the applicable rules, you may be able to request limits on deposits, wagers, losses or session activity. You may also be able to take a temporary break or request self-exclusion for a selected period or until further notice.
A limit is most effective when it is chosen before gambling begins and is not changed impulsively during play. Some changes may not apply immediately, particularly where a reduction or exclusion is requested. Read the information shown when using an account control so you understand when it starts, how long it lasts and whether it can be changed or cancelled.
Taking a break
A temporary break can be useful if you want time away from gambling, are feeling distracted by play or would like to reassess your habits. During a break, avoid opening another account or using another person’s account to continue gambling. Consider removing gambling applications, blocking promotional messages and asking a trusted person to support your decision.
Self-exclusion
Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or indefinitely. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. Where relevant, self-exclusion may apply only to the account or service covered by the request, so you should also consider independent blocking tools and broader exclusion arrangements available in your jurisdiction.
Practical steps
- Review your recent gambling activity and identify how much time and money you have spent.
- Set an affordable limit before your next session, or decide not to play.
- Use the account controls available through the site or request assistance from the relevant support team.
- Remove saved payment details and avoid keeping easily accessible gambling funds.
- Tell someone you trust about the limit, break or exclusion you have chosen.
- Contact an independent gambling support service if you are finding it difficult to follow your plan.
Support, account safety and our approach
BitStarz Casino encourages players to make informed decisions and to use responsible gaming tools early. If you have a question about limits, breaks, self-exclusion or account activity, use the support options available through the website. We will provide general information about the relevant process, but we cannot provide financial, legal, medical or psychological advice.
For independent assistance in Australia, consider contacting a recognised gambling counselling or support service in your state or territory. These services can help with reducing or stopping gambling, managing urges, dealing with financial impacts and supporting affected family members. Information may also be available through government health, community or financial counselling services. Choose a service that is appropriate for your location and circumstances.
The account holder is responsible for keeping login information, devices and payment methods secure. Do not share passwords or allow another person to use your account. If you believe that someone else has accessed your account, stop gambling, secure your account and contact the available support team as soon as possible. Account security does not remove the importance of setting personal limits and monitoring your own activity.
Players must meet all applicable age, identity, location and legal requirements before using gambling services. Gambling laws and available support options can differ across Australia. You are responsible for understanding the rules that apply where you live and for complying with any restrictions relevant to your access to online gambling.
Responsible gaming is an ongoing process. Review your habits regularly, be honest about the effect gambling has on your life and act early if your behaviour changes. If gambling is no longer enjoyable or is creating harm, the safest choice may be to stop and seek support.