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Contact BitStarz Casino
BitStarz Casino operates under a licence issued by the Government of Curaçao through the Curaçao Gaming Authority, reference number OGL/2024/165/0185.
How to get in touch
For assistance, contact BitStarz Casino by email at support@bitstarz-casino.fun. Email is suitable for questions about your account, available services and general support matters. Please send your message from the email address associated with your account where possible, as this may help the team identify your request more quickly.
What to include in your message
Include enough information for support to understand the situation without asking you to repeat the details. Do not include your password or other sensitive security information in an email.
- Your account email address or username
- A short, clear description of the issue or question
- Relevant dates, transaction references or error messages, where available
- Screenshots if they are relevant and do not display unnecessary personal or payment information
Topics support can help with
- Account access, profile questions and verification requirements
- Deposits, withdrawals and payment-related questions
- Bonus terms and general promotional queries
- Technical problems, website errors or account functionality
- Responsible gambling requests, including requests for account restrictions or other support options
Response times can vary depending on the subject and the information needed to review it. Support usually replies within 24 hours, although more complex requests may take longer. Please avoid sending multiple messages about the same matter, as this can make it harder to track your request. If you need to provide additional information, reply to your original email where possible.