Across four deposits, plus Bonuz Mania spins
BitStarz Casino Terms & Conditions
BitStarz Casino operates under a licence issued by the Government of Curaçao through the Curaçao Gaming Authority, reference number OGL/2024/165/0185.
1. General terms and acceptance
These terms apply to your use of the BitStarz Casino website, related services, games, promotions and account facilities. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.
The operator may update these terms from time to time to reflect changes to the website, games, technology, legal requirements or business practices. Updated terms will be made available on the website. Your continued use of the services after an update has been published may be treated as acceptance of the revised terms. You should check this page regularly.
Additional conditions may apply to specific games, tournaments, bonuses, payment methods or other features. If additional conditions conflict with these general terms, the specific conditions will normally apply to that feature. You are responsible for reviewing all applicable information before taking part.
Eligibility and account responsibility
You may use the services only if you are legally permitted to do so in your location and meet the applicable minimum age requirement. Online gambling laws can differ between Australian states and territories and between other jurisdictions. You are responsible for checking whether using the website is lawful where you live.
- Provide accurate, complete and current information when registering or using the website.
- Keep your account details and login credentials confidential.
- Use only your own account and do not permit another person to access it.
- Notify the operator promptly if you believe your account has been accessed without permission.
- Use the website for personal entertainment and not for unlawful activity.
You must not create an account on behalf of another person, maintain multiple accounts where this is not permitted, or attempt to conceal your identity, location or source of funds. The operator may refuse an account application or restrict, suspend or close an account where it has reasonable grounds to do so.
2. Account checks, funds and payments
To protect players, the website and the wider financial system, the operator may carry out identity, age, address, payment and source-of-funds checks. You may be asked to provide documents or information before deposits, withdrawals or continued access can be completed. Information supplied for verification must be genuine, readable and up to date.
An account may be restricted while checks are being completed. If requested information is not provided, cannot be verified or indicates that the account has been used in breach of these terms, the operator may delay or decline a transaction, cancel activity or take other action allowed by applicable law.
Deposits and account balances
You may deposit funds only through payment methods made available on the website and only where you are authorised to use that method. Deposits should be made for the purpose of using the gambling services. You must not use a payment method that belongs to another person unless the operator has expressly approved it.
You should check transaction details before confirming a deposit. Payment providers may apply their own terms, processing requirements or charges. The operator is not responsible for delays or costs caused by a payment provider, banking institution, telecommunications service or other third party.
Withdrawals may be subject to account verification, checks on deposits and compliance with applicable conditions. The available withdrawal methods, minimum or maximum transaction values and processing requirements may be displayed on the website and can change. You should not treat an account balance as immediately withdrawable until any relevant checks have been completed.
You must not use the website to launder money, fund unlawful activity, avoid financial controls or engage in fraud. Suspected unlawful transactions may be reported or handled in accordance with legal obligations. Where an account is closed, any remaining balance will be dealt with in line with these terms and applicable law, subject to outstanding investigations, disputed transactions or other legitimate deductions.
3. Games, promotions and fair use
Games are provided for entertainment. Outcomes are determined by the relevant game rules and, where applicable, randomised systems. You accept that losses can occur and that no strategy guarantees a win. You should review the rules, odds, paytable and any other game information before playing.
The operator may change, suspend or remove games and features, including where required for maintenance, security, technical reasons or compliance. If a game is interrupted or a clear technical error affects play, the operator may correct the affected transaction or take another reasonable step consistent with the game rules and applicable law.
Promotional offers
Promotions, bonuses and rewards are subject to their own terms. These may include eligibility requirements, expiry dates, wagering or play-through conditions, game restrictions, maximum values, deposit requirements and withdrawal conditions. You should read the full promotional terms before opting in or using an offer.
Unless expressly stated otherwise, a promotion is limited to one person, household, payment method, device or other qualifying basis. The operator may withdraw, amend or cancel an offer where it has been misused, applied in error, or cannot reasonably continue. Attempts to exploit technical faults, promotional errors or system weaknesses may result in removal of related benefits and review of the account.
You must not use automated software, bots, scripts, collusion, deceptive conduct or any other unfair method to access the website or influence a game. You must also not interfere with website security, reverse engineer its systems, introduce malicious code or use the services in a way that could harm other users.
4. Responsible gambling, privacy and service limits
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never gamble with money needed for living costs, bills or other commitments. Do not play when affected by alcohol, medication, stress or other factors that may affect your judgement.
- Set personal deposit, spending or session limits where these tools are available.
- Take regular breaks and keep track of time and money spent.
- Do not chase losses or increase stakes to try to change an outcome.
- Use account closure or self-exclusion options if gambling is no longer enjoyable or controlled.
- Seek independent support from an appropriate gambling-help service if you are concerned about your play.
Requests for account restrictions, cooling-off periods or self-exclusion will be handled under the processes available through the website. You must not attempt to open or use another account to avoid a restriction. The operator may also apply safeguards where activity suggests that additional support or intervention may be appropriate.
Privacy and communications
Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be used to provide services, process transactions, verify identity and age, prevent fraud, meet legal obligations, maintain security and communicate with you about your account. By using the website, you acknowledge that electronic communications may be used for account and service administration.
Availability and liability
The operator aims to provide a reliable service but does not guarantee that the website, games or payment facilities will always be available, uninterrupted, secure or error-free. Access may be affected by maintenance, network failures, device issues, events outside reasonable control or changes to legal and technical requirements.
To the extent permitted by law, the operator is not responsible for losses caused by your failure to protect account credentials, inaccurate information, unsuitable equipment, unauthorised access resulting from your actions, payment-provider issues or events outside reasonable control. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded or limited under applicable Australian law.
5. Suspension, complaints and governing principles
The operator may suspend or close an account, cancel access to a service or void activity where it reasonably believes that these terms have been breached, an account is being used unlawfully, verification cannot be completed, a security risk exists, or action is required by law. Where appropriate, the operator may explain the reason for a restriction, although information may be withheld where disclosure could affect security, an investigation or a legal obligation.
If you have a question, dispute or complaint, first use the support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. You should keep copies of any supporting information. Complaints will be considered in accordance with the applicable process and legal requirements.
These terms are intended to operate consistently with applicable Australian law and any mandatory rights available to consumers. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not mean that it has been waived.
If you need clarification about these terms, review the relevant help, privacy, game or promotional information on the website before continuing. By accessing BitStarz Casino after reviewing the terms, you confirm that you accept the conditions that apply to your use of the services.