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Betting Rules
BitStarz Casino operates under a licence issued by the Government of Curaçao through the Curaçao Gaming Authority, reference number OGL/2024/165/0185.
General betting conditions
By opening, accessing or using an account, you confirm that you have read and understood the rules that apply to the relevant service. You are responsible for ensuring that your use of BitStarz Casino is lawful in the place where you are located. Gambling laws and requirements may vary between Australian states and territories. If you are unsure whether a service is available to you, obtain independent advice before using it.
Players must meet the applicable minimum age requirement and provide accurate, current and complete information when registering and using an account. An account may only be used by the person in whose name it is registered. You must keep your username, password and other security details confidential and must not allow another person to place bets or use your account.
Only one personal account should be used unless additional accounts are expressly permitted under the applicable terms. Duplicate, linked or improperly created accounts may be reviewed. If information is incomplete, inaccurate or inconsistent, betting activity, payments or withdrawals may be delayed while checks are completed.
- You must be legally permitted to use the relevant service in your location.
- You must use your own account and approved payment method.
- You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not manipulate, interfere with or attempt to exploit the website, games, betting systems or promotional features.
- You should check the rules for each product before placing a bet, as different games and markets may have different conditions.
BitStarz Casino may carry out age, identity, security and payment checks where appropriate. These checks may include requests for identity documents, proof of address, proof of payment ownership or other information. A bet, withdrawal or account action may remain pending until the relevant review has been completed.
Placing and accepting bets
A bet is generally submitted when you select the relevant game, market or outcome, enter the stake and confirm the transaction using the available betting interface. Before confirming, carefully check the selected option, stake, odds, terms and any other information displayed. You are responsible for reviewing the details of a bet before submitting it.
A bet is not necessarily accepted simply because it has been entered, displayed or appears to have been sent. Acceptance may depend on system confirmation and the product-specific rules. If a bet cannot be accepted, the transaction may be rejected, returned or handled in accordance with the applicable terms.
Once accepted, a bet will normally be binding and cannot be changed or cancelled by the player unless the applicable rules provide for cancellation, cash-out, voiding or another permitted adjustment. If a technical problem, obvious error or system issue affects a bet, the transaction may be reviewed and corrected in accordance with the relevant rules.
Stakes, odds and displayed information
Available stakes, odds, selections and betting options may change at any time. Information shown on the website or application is provided for use at the time and may be updated, suspended or removed. Where a clearly incorrect price, result, balance or other display is caused by a technical or obvious error, the affected transaction may be corrected, cancelled or settled using the correct information.
Players should not rely on delayed displays, unofficial sources or third-party information when placing a bet. If there is a difference between a display and the official account or settlement record, the applicable system record and product rules will generally be used, subject to a review of any error or technical issue.
- Do not repeatedly submit a transaction if the result is unclear; first check your account or betting history.
- Do not assume that a failed or pending request has been accepted until it is shown as confirmed.
- Keep records of relevant bet references, dates and transaction details where available.
- Use the support option available through the website if a bet appears to be missing or incorrectly recorded.
- Do not attempt to exploit delays, pricing errors, duplicate transactions or technical faults.
Results, settlement and cancellations
Bets are settled using the official result or outcome applicable to the relevant game, event or market. The rules for a particular product may explain how results are determined, including the use of official data, game records, published outcomes or other recognised settlement information. Always review the specific rules before betting.
A bet may be declared void, cancelled or adjusted if an event is abandoned, postponed, changed, incorrectly offered, affected by a technical failure or otherwise falls within a cancellation condition. The outcome of a void or cancelled bet depends on the applicable product rules. In some circumstances, related selections may also be affected.
Settlement may take place after the relevant result is available and any necessary checks have been completed. A result shown on a screen may be provisional. If an official result is corrected or a settlement error is identified, the account record may be amended to reflect the correct outcome.
Disputes and reviews
If you believe a bet has been settled incorrectly, first review the relevant game or market rules. You may then raise the issue through the support process available on the website. Include the relevant bet reference, date and a clear description of the concern. Provide only the information reasonably requested and avoid sending unnecessary sensitive personal information.
Disputes may be reviewed using account records, transaction logs, game data, system information and applicable official results. The review may require reasonable time, particularly where information must be checked with a third party or technical records need to be examined. The handling of a dispute will be based on the applicable rules and available evidence.
If the website or a game becomes unavailable, betting may be paused while the issue is investigated. A service interruption does not create an entitlement to compensation unless such an entitlement is expressly provided under the applicable terms. Transactions affected by an interruption may be reviewed and handled according to the relevant product rules.
Account conduct and responsible betting
Betting should be treated as entertainment, not as a way to earn income or recover losses. Only use money you can afford to lose and set personal limits before you begin. Never chase losses, borrow money to gamble or continue playing because you feel pressured to win back previous stakes.
- Decide your spending and time limits in advance.
- Take regular breaks and avoid betting when angry, distressed, tired or affected by alcohol or other substances.
- Keep gambling separate from essential household, rent, loan and bill money.
- Do not ask another person to gamble on your behalf or use another person's account.
- Use available deposit, loss, session or activity controls where offered.
- Consider self-exclusion or account closure if gambling is no longer enjoyable or manageable.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
BitStarz Casino may restrict, suspend or close an account where there is a suspected breach of these rules, unusual activity, an integrity concern, a payment issue, a legal requirement or a need to protect the player or service. Any action will be handled under the applicable account terms and relevant requirements.
You must not use automated tools, unauthorised software, bots or other methods intended to interfere with normal betting or gaming activity. You must also not attempt to bypass security measures, identity checks, location controls, account restrictions or responsible gambling features.
Rules, features and available betting products may be updated from time to time. The current version published on the website applies to future use unless a different arrangement is required by law. If a significant change affects your rights or responsibilities, review the updated information before continuing to place bets.
These general Betting Rules do not replace the full Terms and Conditions or any product-specific rules, which may contain additional requirements. If you have questions about a specific bet, read the relevant rules first and then use the support option available through the website.