Cookies Policy | BitStarz Casino

1. What are cookies?

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device and remember certain information about a visit. Cookies can help a website function correctly, improve performance, remember preferences and provide information about how the website is used.

Some cookies are placed directly by BitStarz Casino. Other cookies may be placed by service providers that support website functions, security, analytics, customer support, payments or other services. These third parties may process information collected through their technologies in accordance with their own privacy policies and arrangements.

Cookies may be session cookies or persistent cookies. Session cookies are temporary and are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains active can depend on its purpose, settings and the provider that places it.

We may also use technologies that perform a similar function to cookies, including pixels, tags, local storage and device identifiers. In this policy, we refer to cookies and these similar technologies together as cookies unless a distinction is necessary.

2. How we use cookies

Cookies may be used for several different purposes. The cookies used on the website can change over time as our services, features and technology develop. In general, we may use cookies to support the following activities:

Operate essential website functions, including navigation, account access, session management and security controls.
Remember information you provide or choices you make, such as language, region, display preferences and cookie settings.
Help protect the website, accounts and users from suspicious activity, unauthorised access, fraud and other security risks.
Understand how visitors use the website, including which pages or features are viewed and whether links and functions work as expected.
Measure the performance, reliability and loading of the website and identify technical errors.
Support customer service tools, communications and other features that you choose to use.
Deliver content and advertising that may be more relevant to your interests, where permitted and where the necessary consent has been obtained.
Monitor the effectiveness of campaigns and understand how visitors arrive at and interact with the website.
Meet legal, regulatory, responsible gambling, security and record-keeping requirements where applicable.

Strictly necessary cookies

Strictly necessary cookies help the website provide services you have requested. They may support login processes, account security, fraud prevention, basic navigation, session continuity and the operation of cookie preferences. Because these cookies are needed for core functions, disabling them may prevent some parts of the website from working properly.

Preference and functionality cookies

These cookies remember selections and settings so that the website can provide a more convenient experience. For example, they may remember your preferred display settings or help maintain choices made during a visit. If these cookies are disabled, some preferences may need to be entered again.

Analytics and performance cookies

Analytics cookies help us understand website traffic and usage patterns. The information may include pages visited, approximate location derived from technical information, device or browser type, visit duration and interactions with website features. This information is generally used in an aggregated or pseudonymised form to improve the website and user experience.

Advertising and measurement cookies

Where used and permitted, advertising or measurement cookies may help us understand whether marketing content has been viewed or acted upon and whether it reaches an appropriate audience. These cookies may be provided by third parties and may involve information about your browser, device or interaction with online content. We do not use cookies to remove the need for responsible gambling decisions.

3. Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Subject to any cookies required for the website to operate, you can use that tool to accept, reject or manage optional categories of cookies. Your selections may be saved so that they can be applied during later visits.

You can also control cookies through your browser or device settings. Most browsers allow you to view, block, delete or restrict cookies. The steps vary between browsers and devices, so you should consult the relevant provider's help information for instructions.

Blocking all cookies may affect login, account functions, security checks and other essential features.
Deleting cookies may remove saved preferences and require you to make choices again.
Browser settings may apply to all websites rather than only this website.
Some third-party technologies may have separate opt-out or privacy controls.
Changing your device or browser may require you to set your preferences again.

A cookie preference does not necessarily delete information that has already been collected. If you want to understand how personal information is collected, used, stored or disclosed, please review our Privacy Policy. You may also have rights under applicable Australian privacy laws, subject to relevant exceptions and requirements.

We respect choices made through the website's cookie controls to the extent supported by the relevant tool and technology. Some functions may continue to use essential cookies where they are necessary for security, account operation, compliance or the delivery of a service you have requested.

4. Third-party services, security and updates

The website may use third-party services to provide hosting, security, analytics, customer support, payment-related functions, communications, advertising or other technical services. These providers may use cookies or similar technologies on our behalf or independently. Their use of information may be governed by their own notices, terms and controls.

We take reasonable steps to work with service providers that are expected to handle information appropriately and to apply suitable security measures. However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure. You should use a current browser, protect your account credentials and avoid sharing passwords or security information.

Cookies may involve information associated with your device, browser, account or online activity. Depending on the circumstances, this information may be personal information under applicable law. We handle relevant information in accordance with our Privacy Policy and applicable legal obligations.

We may update this Cookies Policy from time to time to reflect changes to the website, technology, service providers, legal requirements or our practices. The updated version will be made available on this page, with the revised date or other notice where appropriate. You should review this policy periodically so that you remain informed about our use of cookies.

If you have questions about this Cookies Policy, your cookie preferences or the handling of personal information, please use the contact or support options made available on the website. Do not include passwords, payment details or other sensitive information in an enquiry unless it is specifically requested through an approved secure process.